Widerrufsrecht
Principle and deadline
The Customer has the right to cancel the Order, without giving any reason, within a period of fourteen (14) calendar days from the date of receipt of the Order. In the event of an Order for several Products, the period runs from receipt of the last Product.
If the right of withdrawal is exercised within the aforementioned period, the price of the Product(s) purchased and shipping costs will be reimbursed, with return shipping costs to be borne by the Customer.
How to exercise the right of withdrawal
To exercise his right of withdrawal, the Customer must inform the Company of his intention to withdraw either by completing the standard form, a model of which is shown below, or by sending an unambiguous statement expressing his intention to withdraw within the 14-day period mentioned above.
Model withdrawal form :
For the attention of Charms Official, Customer Service, Mercuriusweg 98, 2516 AW Den Haag, Netherlands
I, the undersigned ______ hereby notify you of my withdrawal from the contract for the sale of the Product below:
Product name :
Date of order and receipt :
Order number :
Withdrawal tracking number :
Customer name :
Customer address :
Customer's signature: (only in the case of notification of this form on paper)
Date :
This form must be sent to the Company at one of the following addresses:
On paper, to Charms Official, Customer Service, Mercuriusweg 98, 2516 AW Den Haag, Netherlands
For electronic transmission, to: contact@charmsoff.com
The Customer has a period of 14 days from the date of notification of withdrawal to return the Product to the Company in its original packaging, the cost of return being borne exclusively by the Customer.
Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to enable the Company to sell them again. In the event of receipt of Products that have been opened, used, incomplete, damaged or soiled, the Company will not issue any refund and may even, if it deems it necessary and appropriate, hold the Customer liable for depreciation of the Product.
If the Product is returned in accordance with the conditions stipulated, the Company will reimburse all sums paid by the Customer, including delivery costs, within 14 days of notification of withdrawal, unless the Product is returned later. In this case, the Company will only proceed with reimbursement after receipt and verification of the condition of the returned Product.
This refund will be made using the same means of payment as that used by the Customer to pay for the Order, unless the Customer expressly agrees to another means of payment.